How to Complaint Against errant Auto-Rickshaw Drivers in Delhi


It is very common with metropolitan of India that an auto-driver refuses to take you to your destination or does not follow meter installed or over charge from customer. Now, Delhi Traffic police is advertising the complaint policy and also started message service in which you can complaint about auto-driver by just noting his auto-rickshaw number and SMS to 56767. There is not only this step that you can follow but you can also use help of popular social networking sites like Facebook and twitter.

Steps to complaint against Auto-driver:-

1. SMS to 56767- if auto rickshaw refuses service, harasses in any way, does not go where you want to go, you can complaint by using Delhi traffic police SMS service. Send SMS OVC or MIS or HAR vehicle Registration Location Time> on 56767.

Eg. Send SMS <REF DL1RC3000 Janapth 1000hrs> to 56767.

  • REF- Refusal – If auto-driver does not allow you to take any where, you can use this code to send SMS.
  • OVC- Over Charging- if an auto-driver charges without measuring meter and over charge from you, you can use this OVC code to send SMS.
  • MIS-  Misbehavior- If an auto-driver misbehave with you during your journey, immediately send MIS code SMS to 56767.
  • HAR-  Harassment- If an auto-driver harass with you, you can complaint immediately to Delhi Traffic Police. For, harassment, the auto-driver can more hard punishment than any other complaints.

2. Use Helpline Number- If problem is worst for you while travelling in an auto-rickshaw, you can immediately call on 1095 or 25844444. It is 24×7 started helpline by Delhi Traffic Police and complaint will be listened and reacted as soon as possible.

3. Follow Social Networking Sites– You can also register complaint later on against the auto-driver. Only you have to note down his auto-rickshaw number. Page on Facebook is Delhi Traffic Police and follow on twitter – @delhipolice2. One can also use an email address-cp.neerajkumar@nic.in provided by Delhi Traffic Police.

4. Online Complaint Card- You can use online complaint card started by the Delhi Traffic police on their website. One has to fill all details related to complaint and can also mention brief description of 100 character against auto-rickshaw driver attitude.

Delhi Traffic Police has decided to take action against auto-rickshaw drivers within 24 hours of complaint registered. They are also working out on modalities to send an auto-generated text message to the complainant, acknowledging the receipt of the complaint along with a complaint registration number, so that he/she can follow up on the action taken.

32 Comments (+add yours?)

  1. anirudhakumar
    Jun 20, 2013 @ 13:49:23

    an excellent post

    Reply

  2. shashank
    Aug 18, 2013 @ 22:09:00

    How to tackle the menace created buy autos in GURGAON??? I guess this is not applicable there…

    Reply

  3. komal
    Aug 30, 2013 @ 11:40:01

    we need to make old people more aware of these , as they are not using internet. more boards should be put on the roads displaying the helpline number for there convienience.

    Reply

  4. dilip
    Sep 11, 2013 @ 13:33:03

    Dear Sir,
    My name is dilip, I want to complaint against Bike No : DL 4S BJ1 60 Discovery, His name is Samreen Khan, & Sofia ali

    they cheated me and taken money Rs. 11,000 and switched off his phone numbers, So please take my complaint and take action. My Num : 09391277720 and that cheater number is : 09911082940 & 09990468805 Now this number is working,

    Reply

  5. Pushan Deb
    Sep 24, 2013 @ 10:56:57

    the step needs to taken everywhere……In kolkata, Mumbai,everywhere this is a menace……..

    Reply

  6. Trackback: オートリクシャーに関する苦情窓口 | Indo.to
  7. Sagar
    Mar 04, 2014 @ 22:48:52

    thanks for this wonderful help!
    I too had a very bad experience with an auto-rickshaw driver and got very upset with it.
    Me and my Mother were going to ISBT last day and I hired an auto from Buradi to ISBT Anand Vihar and he said Rs200 will go.The auto-rickshaw driver first refused to go by meter but then he said lets go by meter and started it. We reached ISBT anand vihar and the reading on the meter was Rs191.40 and 23.7kms. I looked at the meter to check it and suddenly he said “kya hua kya dekh rahe ho? Rate 200 tay hua thha wo hi do” in a very aggressive and rude tone. I said i’m giving you 201 so you should return 10rupees. He started an argument with me and said “10Rupees to bag ke charges hain”.I said”pehle kyun nahin bola” he said”ye koi bolne eki baat hai” I asked him that if you are taking the fixed price so why did you start the meter? and that shameless jerk said “meri marji main meter se jau na jau..”Then i gave him 200rupees and went away to avoid the argument with that bastard as keechad me patthar fekne se koi fayda nahin..
    see, its not the matter of 10Rupees, the matter is that ki he behaved very badly and rudely and he was not honest to his profession. He could have said that thing politely so would have happily given him 10rupees. He behaved as he was going to sit over me to hit me as i was alone with my Mother and they have a union there..
    this is a very serious matter for me and i am very furious about it. I didn’t know that there is this wonderful helpline until i visited this website so I could have noted down the Number of his Rickshaw. But i will save this detail and will definitely use it if anything like this ever happen again to me. I will always note down the auto-rickshaw number in future again.
    This is ridiculous! how shamelessly he said 10Rupees are the luggage charges. I’ve travelled a lot by autos but no driver ever said anything like this. How contemptible and shady can a person be!

    Reply

  8. Dr Shilpi Basu
    May 02, 2014 @ 00:00:06

    I want to know does this sms thing works or just a show?

    Reply

  9. Arpit Singh
    Sep 29, 2014 @ 03:44:56

    Download this app to complain against errant auto rikshaw drivers…..very useful i must say

    https://play.google.com/store/apps/details?id=co.techlions.autocomplaint

    Reply

  10. Preeti
    Oct 09, 2014 @ 19:07:33

    56767 Number does not exist not the mail goes

    Reply

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  12. khursheed fatme
    Oct 26, 2014 @ 22:11:40

    For an auto refusing to take me to New delhi railway station, I made a complaint by sms as per the procedure mentioned above. I received following reply from 56767:THANK YOU. YOUR COMPLAINT REGARDING TRAFFIC HAS BEEN NOTED FOR ACTION. SEND SIG TO 6767 FOR SIGNAL COMPLAINT- DELHI TRAFFIC POLICE. I wonder how effective are these methods.

    Reply

    • Saurabh Puri
      Dec 07, 2015 @ 16:52:38

      hat is going on delhi yaar… please help us . Auto driver are making Full gunda gardi in delhi. I am regular devotee of jhandewalan temple… from pusa raod i go there. it is maximum 1.5 or 2kms from dere.. all auo in the line says ki jhandewale tak jane ka 80 RS lagenge…. i old by meter 35 aate hain… he told me baithna ha baitho nahi baithna mut baitho 80 hi lenge… all are saying same ki 80 lenge.. from pusa road to jhandewalan max 1.5 0r 2 kms. and some are saying now ki kejriwal ne even odd kar diya to 200 bhi dekar jayoge .. tub hum 200 lenge what is goin on ? kejriwal ji DElhi cm

      Reply

  13. Trackback: Buy Auto Rickshaw Time In Bangalore India | autoksk
  14. Ankita Rustagi
    Nov 25, 2014 @ 09:52:13

    Hi Sir, I everyday travel from anand Vihar ISBT to opposite of GTB Hospital , Dilshad Garden. It is a everyday struggle for me to find a auto that agrees to go by meter and almost all charge unreasonable money. Kindly take action, i will also put my complaint on above connects.

    Reply

  15. DEEPAK
    Dec 04, 2014 @ 18:57:35

    Fucking SERVICES BY Delhi AUTO…….REF FOR OTHERS..

    Steps to complaint against Auto-driver:-

    1. SMS to 56767- if auto rickshaw refuses service, harasses in any way, does not go where you want to go, you can complaint by using Delhi traffic police SMS service. Send SMS OVC or MIS or HAR vehicle Registration Location Time> on 56767.

    Send SMS to 56767.

    ◾REF- Refusal – If auto-driver does not allow you to take any where, you can use this code to send SMS.

    ◾OVC- Over Charging- if an auto-driver charges without measuring meter and over charge from you, you can use this OVC code to send SMS.

    ◾MIS- Misbehavior- If an auto-driver misbehave with you during your journey, immediately send MIS code SMS to 56767.

    ◾HAR- Harassment- If an auto-driver harass with you, you can complaint immediately to Delhi Traffic Police. For, harassment, the auto-driver can more hard punishment than any other complaints.

    2. Use Helpline Number- If problem is worst for you while travelling in an auto-rickshaw, you can immediately call on 1095 or 25844444. It is 24×7 started helpline by Delhi Traffic Police and complaint will be listened and reacted as soon as possible.

    3. Follow Social Networking Sites- You can also register complaint later on against the auto-driver. Only you have to note down his auto-rickshaw number. Page on Facebook is Delhi Traffic Police and follow on twitter – @delhipolice2. One can also use an email address-cp.neerajkumar@nic.in provided by Delhi Traffic Police.

    4. Online Complaint Card- You can use online complaint card started by the Delhi Traffic police on their website. One has to fill all details related to complaint and can also mention brief description of 100 character against auto-rickshaw driver attitude.

    Reply

  16. DEEPAK
    Dec 04, 2014 @ 19:22:37

    just note down the auto number if possible take snaps or driver as well as number place of auto… and complaint at
    https://delhitrafficpolice.nic.in/complaint-against-tsr/
    from
    Deepak kukreti

    Reply

  17. saurabh and atul
    Jan 15, 2015 @ 12:17:55

    I was necklet for Paharganj with meter riding and argument with me

    Reply

  18. saurabh and atul
    Jan 15, 2015 @ 12:20:48

    I was necklet for Paharganj with meter riding and argument with me auto no is DL1RG-7193

    Reply

  19. Shashank
    Mar 09, 2015 @ 23:21:58

    Should we take matter in hands if an auto driver misbehaves and abuses you in a mid traffic ! I personally gonna beat the crap out of one. I had faced a similar issue and spared of him don’t know for what reason. But I swear gonna spare him next time😀

    Reply

  20. sumit kashyap
    May 12, 2015 @ 09:58:16

    Mera bag anand vihar ek auto rikshaw me reh gaya h 07-05-2015 ko so pls agar kisi ko bhi suchna mile toh 08860438859 ,09540833740 no. Par sampark kare.

    Reply

  21. Vivek
    Jun 07, 2015 @ 14:08:06

    Auto rickshaw driver misbehaved with me and my wife today at pitampura metro station. His vehicle no is DL1RL 4252. Plz do the needful. I want justice.
    Regards
    Vivek

    Reply

  22. anjAni pandey
    Sep 09, 2015 @ 10:22:57

    Maine auto riksa complaint ki hai kia mujhe bhi court mai hajir hons padega

    Reply

  23. Princy Sharma
    Sep 15, 2015 @ 15:40:38

    Mai loni se hu or race course me job karti hu daily auto se shahdra tak aana hota hai mai sabhi auto walo k liye complain karna chahti hu jab chahe sawari baithate hai or jab chahe nhi apne man k anusar chalte hai sawari paglo ki trah bhid lgaye khadi rehti hai or jab bhid badh jati hai charge badha dete hai kuch kaho tp galat bhi bolte hai wha traffic police wale bhi unko dekh kar undekha karte hai kuch nhi kehte kya kare aap hi btao hm to pareshan hai..

    Reply

  24. naresh
    Sep 20, 2015 @ 12:13:59

    Sir
    . mera Naam naresh kumar hai.mai kal loni road shahadra se auto main baitha.
    To auto wale ne mana kiya bola long root Ki sawari hi baithegi. Mujhe gtb hospital Jana tha urgently.kyonki meri sister emergency ward me thi.auto wale ne mujhse double charge liya.aur beech taste main utarne Ki baat kar raha tha.uske auto rickshaw ka no.Dl1rf2886 hai.uchit kadam uthhaiye.

    Reply

  25. charu oberoi
    Oct 04, 2015 @ 17:10:32

    I am very thankful to you for these helpline nos. I stay at Nangloi and it is a great difficulty to take an auto from anywhere for nangloi . But these no. Really works on these arrogant auto drivers.Hat’s off to you guys . Thanks once again and keep it up.

    Reply

  26. Roshni Sanyal Merh
    Oct 15, 2015 @ 15:54:40

    Not Sure if the email id or the numbers work but never the less i have made the complaint using the email id. Let’s see if i get a response. But thanks for the information at least. Delhi Auto drivers are thieves. You just cant trust them.

    Reply

  27. SIDDHARTH KUMAR RAY
    Nov 14, 2015 @ 16:39:25

    autoriksha driver refused to drop our destination AUTO NO DL 1R N9618

    Reply

  28. jeedan
    Jan 12, 2016 @ 13:54:11

    Why the auto driver not refuse the pasanger, tell me why ???

    Reply

  29. Deepak jasmera
    Jan 24, 2016 @ 12:08:11

    Auto driver refuse to go from tuglakabad extension to constitution club rafi marg new Delhi auto registration number is DL 1 RS 4581

    Reply

  30. amit
    Aug 31, 2016 @ 00:37:41

    I was travel in sarjoni nagar to moti magh but the auto driver was not redy to go . The beheviour of auto driver was not gud at same time the police officer was there but he police oficer with this auto driver . Auto driver want 80 rupees ro srojni nagar to moti bagh . Auto n.o is d.l.i.r q.9.0.4.1

    Reply

  31. hansraj
    Sep 20, 2016 @ 12:58:03

    gurgaon bus stop se kapesera jaane wale Auto drivers apni manmani kr rhe h, pehle to wo kapesea nai jaayenge esa bol kr logo ko bhar lete h, ager ense palam mod me pahuchne pe ense aage jane ke liye poochte h to mna kr dete h or logo ko utar dete h, phir palam mod se ye phir logo ko betha kr kapesera jaate h jisse ye dabal kamai kr rhe h,
    agar humne enhe galti se kuch bol diya ki abhi to kapesera ke liye mna kr rhe the to kuch auto driver mar peet krne lagte h

    Reply

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