Dear Ben Rattray
You started change.org ,to change the world, you did made an impact on social change in last five years,in US. In the developing world especially in India , there was mutli-fold increase in petitions, in last one year. So what was different about change, which made it so popular? The fact it was a business model, which was entering social change with a very transparent and accountable agenda . You are not a non profit organisation claiming anything, true, but you were representing a progressive community fighting for social justice and change, fighting for human rights of people across the globe. You were using the power of business for social good. Also the fact that each petition was checked and there was a coordination between offline protest , campaigns and the online petition.
I invested my time at change.org by creating many human rights and petitions on change.org in past one year. There have been small victories Paypal apologises. There have been some big victories ,Family Matters taken away from Justice Bhaktavatsala, Amnesty International intervenes to Free Waqar, The Kashmiri Youth, Freedom for Arun Ferreira behind bars for 4 years under draconian laws , and some still continue to create impact like the petition for a To Save Soni Sori and Punish Chhattisgarh Police & has had impact for international mobilization .
I have closely worked with change.org team on many petitions, and also guided them time and again on some other petitions as well, as I strongly believed ,in the fact, that they had taken a stand for social justice and human rights. Change.org, meant business, yes business to take stand for human rights . I used to laugh at some of the inane petitions, which were totally ridiculous e.g. homophobic, anti abortion petition, as I was sure change.org will not give any support, neither a push and the petition will die its own death. But your decision to change your advertising policy in the name of openness, democracy and empowerment is nothing more than a facade. There was a certain element of trust which has been broken by the new changes in your advertising policy. Change.org built its reputation on arming Davids to take on the Goliaths, now it seems that you think David and Goliath should be on the same team.
After reading the leaked documents, I was very disturbed and angry and asked the change.org team in India about it and I got the following email, by country head of change.org in India on Oct 25th 2012
as you are one of our most active users I wanted to reach out to you to clarify things in light of the Huffington Post and other pieces regarding our advertising guidelines.
Change.org’s mission is to empower people everywhere to create the change they want to see. Our vision is a world in which no one is powerless and making change is a part of daily life.
We believe the best way to achieve this is to have a platform that is truly open (like a true democracy) to all points of view as long as they don’t violate our terms of service – eg: hateful, violent, fraudulent etc. (full details here http://www.change.org/en-IN/about/terms-of-service).
We’re also extending this to our advertisers as long as they do not violate advertising guidelines http://www.change.org/en-IN/about/advertising-guidelines
This is the same yardstick that every tech platform uses – from FB and Google to Huffington Post itself.
Finally, I would encourage you to read the leaked document as it serves as it clearly explains our position on a number of questions that people might have. It is not as dramatic as the HuffPo article
I hope that clarifies. Please let me know if you have further questions.
I have read all internal documents word by word, the fact remains you did not plan to reach to me and many other progressive users about the change you were going to embark upon. What these leaked documents revealed goes much beyond that, inclusive of embracing those who want to work against those very causes. This part of internal document which I produce below proves how your are turning from left to right . How will you justify while accepting paid promotions from conservative organizations. After all, conservatives don’t want change. That’s a progressive value. Conservatives want things to remain the same. Corporations don’t have to run successful campaigns on Change.org in order to defeat the good that’s been done. All they have to do is pay to run so many petitions that current users dislike to get those users to go away or simply stop opening e-mails about petitions.
The full internal Faqs are available here-rebrand-internalfaqs-change.pdf
Your Article in HuffiiPost on Oct 25 also has nothing new to add to the understanding at all . In the name of openness now you say YES to-Republican campaigns, soon I will find a campaign to endorse a legitimate rape , Astroturfing campaigns, Corporations. About Hate groups – you say If a large organization like the The Southern Poverty Law Center( SPLC )says they’re a hate group its a NO , but otherwise yes. For change.org –Anti-abortion, Pro-gun, Union-busting, Animal cruelty is Yes. and you say “We are open to organizations that represent all points of view, including those with which we personally (and strongly) disagree.”
Your advertising policy shift demonstrates the potential perils of for-profit companies founded on progressive values, and shows the power of money . You have literally betrayed all the active users of change.org, including me and taken advantage of our issues and petitions for increasing your own database. As a business and a company you have every right to pivot and change your brand positioning. However, under the garb of ‘ you are actually helping further the work of those who we are working to organize against. For eg – with this new Change.org openness, now anyone is eligible to advertise with you for profit. So after I sign a petition for gay rights, women’s rights and all of the other human rights issues, I might find a link to a sponsored petition that I wasn’t expecting. Stop Gay Marriages ! Give Legal recognition to Khap Panchayats ! Legalise ‘ Legitimate Rape ” ! Women should stop wearing skirts !
Its a big thanks to the Whistle -blower who leaked the documents for opening our eyes, and you fire him from work, Wow, that’s very Ethical, and you do not mention this at all in your article . Is it change.org’s policy not to discuss internal matters even if they are public . I must say, and the fact we are having a debate, is because of him or her , and my eternal gratitude to the concerned person .
You used to call the non-profits who have spent millions to support you succeed “partners”, and now you call them “advertisers”. Nice attempt to make it sound like these were simply commercial transactions. You make it sound like selling names to the radical right is a grand vision for ’empowerment'”. Since when is suppressing the rights of women, ’empowerment’? That’s not a grand vision for good. That’s a grand vision for greed. It’s genius, but let’s be clear. It’s not change. It’s just doubling-down on conflict—clickable, lucrative, conflict-mongering—and calling it a business model. Isn’t selling opt- ins (a user opts in with an email addresses when they sign a petition) to anti-women or anti-gay organizations a corrupt act no matter how you sugar coat it? With a very liberal base of users on your sight. Your claim that you’ve simply grown too big to devote the necessary time to check out each petition is a betrayal of your origin, which was based on making this a voice for the voiceless, for those who couldn’t make themselves heard elsewhere over the money. What’s changed ? You seem to have eliminated change in favor of more of the usual. You may not think that you’re selling out, but at you’ve made a Faustian deal.
Its time to bid good bye, and I do so with by my last petition addressed to you only, to reinstate the Whistle- Blower and come out . I will not be participating in change.org petitions from now, but I will definitely will be watching you , as you say in your article
“If it’s still not clear to you which version is accurate, I’d ask you consider suspending final judgment until you see the impact of our actions once the heat of the rhetoric subsides. Because while the impact that Change.org users have had around the world has been growing rapidly, we’re just getting started. And we’d love to work together to change the world.”
It’s very clear to me where you are heading, and there is no confusion , now you are not a business for a social cause but like any for profit , you are making money on our database .
Was a change.org petitioner organizer in India
Kamayani Bali Mahabal, Mumbai
28TH October, 2012