Attn Delhi/NCR- LBT Helpline – Qashti

Announcing the helpline

Confused about your sexual orientation?

Worried about your gender identity?

Need somebody to talk to?

Need information on queer life?

PhoneWe are just a call away!



Qashti is excited to announce its helpline,

starting on June 1st

Wednesdays (from 7:00 pm to 9:00 pm) and on Saturdays (from 4:00 om to 6:00 pm)



Mumbai- Call HELPLINE 022-24131212 for any Mental Health Issue

100 calls a day, mental health helpline a hit

Bhavika Jain, TNN May 23, 2013,

MUMBAI: Life in fast-paced Mumbai seems to be taking a toll on its citizens. In just four days after the BMC launched its mental health helpline on May 14, as many as 352 calls were received. Currently, the 24-hour helpline is receiving between 85 and 100 calls a day.

According to the initial data, one-third of the calls to the helpline was from people above the age of 50 and they had issues like depression and irritability. The second highest number of calls was from those aged between 30 and 40 , who were facing anxiety and work-related stress.

Experts say the sheer number of calls on the helpline shows that the mental health of the people in the city is falling. People are looking for a medium to vent their thoughts and this helpline aims to do just that.

Additional municipal commissioner Manisha Mhaiskar said the response has been overwhelming. The BMC will have to eventually increase the number of lines connected to the helpline, she said. “We have appointed three counsellors to work in three shifts. We have also instructed them that in case there is a very difficult case, they should suggest to the caller that he/she should take an appointment in KEM Hospital’s psychiatry outpatient department so that he/she can be given a personal counselling session,”said Mhaiskar. She said they are not insisting that the callers give out their names and personal details.

The helpline, launched by the mayor, will be operated by KEM Hospital’s psychiatric department. To call the helpline, dial: 022-24131212.


#India -The Bitter Truth Regarding Delhi Police’s Womens’ Help-Line #Vaw #Justice

January 5, 2013
by , at

An Account by An Activist.

Guest Post by Kavita, Stree Mukti League
Translated from Hindi by Shuddhabrata Sengupta

It would be natural to expect that in the wake of the barbaric Delhi gang-rape of December 16 and subsequent popular upsurge of anger the police and the state machinery would betray a modicum of sensitivity and alertness. The reality is just the opposite of what you expect. We have heard this from many women in the past few days, and a few evening’s ago, came face to face with this sad fact ourselves.

For the last few days, we (activists of the Stree Mukti League) have been going to different places in Delhi to hold meetings, demonstrations and to distribute leaflets against sexual violence. The leaflet has a contact phone number for the Stree Mukti League. Since the evening of the 1st of January this year a perverted male individual has been continuously ringing that number, abusing us, threatening us, using obscene and unprintable language. He even said ‘I know all you girls, and you cannot escape me. What I will do to you will terrify people…’, and several other things which cannot be repeated.

There is no question of us being scared of these threats. We have come on to the streets to fight sexual violence and patriarchy and we are not going to be scared off the streets by this kind of abusive ranting. Yes, patriarchal expressions such as these are repulsive, but what is much more disturbing, indeed shocking, is the conduct of the Delhi Police. We find it necessary to share with all of you what happened to us when we drew the attention of the Police to these calls. That is why I am outlining below a brief sketch of the facts of what happened.

On January 1, at 6:46 pm in the evening I received a phone call from the number 8505898894. The caller (whom I have talked of above) started abusing and threatening me using very obscene language. I cut the phone, and then he called again and said more, which was much worse than what he had said before. This continued, at intervals of every two to three minutes, from then onwards(around a quarter to seven) for roughly five and a half hours, till after midnight, till 1: 08 am.

In the middle, we tried to call the number that was harassing us, but the obscene and threatening caller hung up on us. Once, when he called at 8:46 pm, I told him that we had complained to the police about him and that his call would be traced. Hearing this, he cursed us. He did not stop calling, till late into the night.

The Helplessness of the Helpline

After several attempts, finally, we were able to get through to the new Delhi police helpline number 181 at 9:03 pm that night. The person at the other end of the line at 181 told us that our complaint has been filed, but that they were not in a position to give us a tracking number for ‘follow up’ on the complaint. To obtain this number, we were told to call at 12 pm the following day. Upon insistence,  we were given another two numbers – 27891666 and 1096. We were told that we could try calling on these two numbers ( 27891666 and 1096) We called several times on 1096 (the dedicated helpline number for reporting stalkers and obscene callers) but each time we got a message that we had reached an ‘invalid’ number. Finally, at 9:11 pm, we got through to 297891666, (the other number that we had been given by the policeman) and we were given a complaint tracking number – 36A-1. Despite this, the obscene and threatening calls from 8505898894 continued. Sickened by this continuing harassment, I tried calling again on 181. I got through once. But the person who received the phone cut the call without letting me finish what I was saying. I tried calling 181 several times after that, but no one picked up the phone.

The next morning, I called 181 at 9:17 am and 9:18 am. But there was no response. Finally, I called the chief public relations officer of Delhi Police, Rajan Bhagat, at 9:30 am on his mobile number. I told him all that had happened and gave him the complaint tracking number that I had been given the night before. I told him that I am a social activist and a journalist. He told me that I should register a complaint on 1096 and give him the complaint number. Subsequently, I called 1096 from three different phones but I still got the ‘invalid number’ message. When I called Rajan Bhagat again to tell him that this is what had happened, he shrugged the matter off by sang that what I was saying was simply not possible. When I told him that I had already filed a complaint last night, and that I had given him the complaint number, and asked why he could not follow up on the basis of last night’s complaint, he cut the phone.

Then I went to the Delhi Police website and looked up an ‘alternative number’ for the 1096 helpline number. This ‘alternative number’ is 27894455. When I called this number, I got through to a police-woman. She was the same lady who I had spoken to when I called the number (297891666) that I was given by the person manning 181 the previous evening. She told me that the process of ‘number tracing’ could take 2-3 days, because the police has to send an email to the phone company, and the phone company takes time to respond, etc., etc. She also said that in most cases all it takes for the harassment to cease is a ‘scold’ from the police, but there is a special class of ‘mean’ (‘kaminey’) and ‘rare’ type of scoundrels who persist, and that ‘your caller’ seems to be of that variety.

I told everyone from Rajan Bhagat (Chief PRO, Delhi Police) to the police-woman who spoke to me that the man who is harassing us has threatened us with violence, and that he has stated that he would attack us because we complained against him. I asked whether the police would act only once something terrible actually happened. We, the activists of Stree Mukti League are on the streets everyday, agitating on this issue, and this man says he knows who we are, that he recognizes us and he is threatening us. But the police do not seem to be taking us seriously, all they do is offer empty assurances.

We want to know whether any woman in Delhi can feel safe if this is the state of Delhi Police’s effectiveness, even after the death of the woman who was gang-raped on the 16th of December. This is what the state of the sensitivity of the Delhi Police is, even after massive public outcry. Can Sonia Gandhi and Shiela Dikshit see the reality of how the machinery that they run functions through the mist of their crocodile tears? Savage, perverted, bestial men still wander free of fear and women cannot even register their complaints. If this is the case when a social activist and independent journalist makes a compaint, imagine what would be the case when the complainant is an ordinary woman, a common citizen. On the other hand, the telephone-assaulter is getting bolder. He kept calling, even on the 4th of January.

Kavita, Stree Mukti League

NOTE : It costs money to call all these ‘helplines’ Why are they not free? If a woman who is poor is continually harassed, must she keep spending money on endless phone calls to try and get relief from that harassment ?

(Update , January 5, 2013 : Even after talking to people on all the police helplines and the chief PRO, all that we have been told is that the police now has the ‘call details’ of the phone-stalker, but they still do not know who is making the calls. When questioned further, the police personnel inevitably cut the call, saying they are busy, in court, or in the field. Eventually, the policewoman taking calls at the ‘alternative helpline number’ did refer me to the local police station. And a policeman from the local police station came to meet me in the afternoon. The seriousness with which he noted the complaint was evident from the fact that he did not have a carbon paper with him that would enable him to give me a carbon copy of the compaint. When I asked for a copy with his signature, he evaded the question, saying ‘why are you worried, a complaint has been filed, at the most you can get a photocopy done of this piece of paper.’ Subsequently, when I have called the local police station to know what progress there is in the case, I am told, what more do you want – a complaint has been filed, the ‘call details’ are with us, we just don’t know his address. Meanwhile, the man who has been harassing me continues to call and threaten me.)

[ This text was first published, in Hindi, on January 2, 2013 the author’s blog – ‘Der Raat ke Raag’ and on Sanhati. An update was published on the author’s blog on January 5, 2013. This translation combines the content of the earlier post and the update.  ]


Rajasthan-Helpline for women in distress #mustshare


TNN | Oct 3, 2012, 01.15AM IST

 JAIPUR: A helpline meant to help women in distress, is now functional across the state. In a unique initiative, the Rajasthan State Women’s Commission has started a helpline number where female victims can call and speak to the experts in various fields ranging from law, sociology and psychotherapy for counseling.

The service was started with an aim to protect women’s rights in the state and ensure justice for victims.

Commission’s chairperson Ladkumari Jain told TOI that the helpline was introduced early in September. “As of now, we have a regular seven-digit landline number-0141-2744596. We will soon get a four-digit toll free number,” said Jain.

Jain added the helpline service is open 24 hours and seven days a week. “We have appointed counsellors who are experts in various fields including law, sociology and psychotherapy. These counsellors work in shifts and are available even during the night hours,” she said.

To know more, TOI called the helpline number, where a counselor Santosh Sharma said the service is becoming a real-time solution to problems faced by women in the state.

“We get calls even from rape victims, following which we immediately take action. If a woman is a victim of domestic violence, we speak with her husband and family members. If the issue can not be resolved by talking, we even advise the women to take the legal course. Women can also register complaints if the police or other authorities fail to respond to their complaints,” Sharma said.

The chairperson also said the victims often hesitate to approach the police and other law enforcement agencies fearing it might boomerang. “In most cases, they don’t get proper response also. Besides, they have to go through several legal formalities. But the helpline provides swift solutions to their problems,” said Jain.

She added that woman can also seek assistance on how to register their complaints on the helpline, “We take cognizance of the women’s complaints and initiate action on our own,” said Jain.

However, the helpline service is getting a lukewarm response even a month after its launch because most people are unaware of its existence. Counselors are getting only 3-4 calls every day. spread awareness regarding the number

“We are waiting for the four-digit toll-free number which will be introduced within a few days. We will popularise the service after that,” said Jain.

Service at a glance

– Helpline number – 0141-2744596

– Four-digit toll free number in the offing

– The service is available 24×7

– Access to various experts from fields like law, sociology and psychotherapy


Hello! Delhi Police women’s helpline gets lewd, abusive calls

New Delhi, (IANS) “Are you single or married?”, “What’s your phone number, sweetie”, “Main tumse shadi karna chahta hoon”… are some of the pesky calls that female cops handling Delhi Police’s women’s helpline have to contend with daily.

Over 40 percent of the female cops who handle the women’s helpline receive abusive or obscene calls. The callers are not even deterred by the fact that they are speaking to policewomen.

Set up more than five years ago to protect the capital’s women from abuse and harassment, the helpline — 1091 — receives around 60 to 70 calls daily. At one time, there are four women constables handling the helpline in each eight-hour shift. A total of 12 women police work round the clock in three shifts.

Of the daily calls, over 40 percent consists of men being abusive to the female operators or indulging in lewd talk, Additional Commissioner of Police (Police Control Room) G.C. Dwivedi told IANS.

“On a daily basis 21 percent of the calls they (women cops) get are regarding domestic violence, 17 percent calls are regarding eve teasing and 22 percent are related to cybercrimes involving women victims,” he said.

“However, around 40 percent of the calls daily are obscene and abusive,” said Dwivedi.

According to Dwivedi, there are two categories of callers who make the 40 percent frivolous calls.

“In the first category are the people who call just for entertainment. They register false complaints and use the pretext to trouble and abuse the female operators – just for a laugh. The second category is of those who indulge in obscene chats with the operators,” said Dwivedi.

A woman helpline operator, speaking on condition of anonymity, told IANS she has been working on the helpline desk for two years and receives such calls daily.

“Such callers do not care that they are talking to a Delhi Police officer. Only youngsters make such calls from phone booths so that they are not caught,” said one of the woman constables.

According to the woman constable, some people even call up from the landline number of friends or relatives against whom they have a grudge in order to get back at them because as they know the police will take action.

However, police get the culprits in the end.

If it is an offensive call, the number and address is forwarded to the Delhi Police anti-obscene and anti-stalking cell (1096) under the crime branch. This cell was launched in 2010.

The number and address of every caller is tracked by the ‘call tracker’, said another woman cop.

“As only women operators are deputed to manage the helpline some people take undue advantage of this,” said another senior police officer who did not want to be identified as he was not authorised to speak to the media.

“But it’s not easy to escape us. We get them at the end,” the official added.

(Rajnish Kumar Singh can be contacted at


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